Problema con mi Zune de 30 gb

2 replies [Último envío]
CesarChief
User offline. Last seen 14 años 41 semanas ago. Offline
Joined: 31/12/2008

Ayer estaba jugando conquerors y escuche que mi zune de desconecto de la lap, y se volvio a conectar a lo que no le puse atencion, despues me doy cuenta que se habia apagado y estaba encenciendo de nuevo pero nunca paso de la parte donde dice zune y se llena la barrita de abajo, intente resetearlo, desconectarlo, puse el software y no funciono, deje que se descargara para ver si cargandolo de nuevo funcionaba otra vez pero no fue asi, deje que se descargara de nuevo e igual, no funciona, no logro hacer que llegue al menu y por lo tanto no lo puedo usar :( ayuda por favor

madonno
User offline. Last seen 14 años 25 semanas ago. Offline
Joined: 28/07/2008

yo staba oiendo music y asi me paso y desde alli y no se apaga ni nda hasta k solo se le acabo la pila kien sabe hatsa cuando funcione k no inventen esto amerita una demanda sakudos desde monclova coahuila

kuervo-x
User offline. Last seen 15 años 18 semanas ago. Offline
Joined: 08/11/2007

mañana jala solo....

Official response for Zune 30 Freezing Issue (Zune 30gb stuck at reboot screen)

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?

The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected?

All 30GB devices are potentially affected.

Q: Will you update the firmware before the next leap year (2012)?

Yes.

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Matt Akers
Zune Product Team